Q: How long does it take to receive my items?

A: Our shipments usually go out 1-3 business days from the date of purchase unless otherwise stated. When selecting your shipping speed please keep this processing time in mind.  For express or overnight shipments we are able to ship same day (on business days) for orders that arrive before 10am.

Q: How do I track a shipment?

A: Upon shipment or partial shipment of your order you will receive a tracking number that will allow you to monitor the progress of your package.  If you do not receive a shipment notification please contact us via email or phone and we would be happy to help you.  email: info@imaginechildhood.com  Phone: 1-866-573-2618

Q: How do I return or exchange an item?

A:  To return or exchange an item simply return the item to us with a note including your order number and the reason for the return. If your item was damaged during shipping or is defective in any other way please contact us immediately for free exchange shipping.

For returns via the USPS Postal Service ship items to:

imaginechildhood.com LLC
Returns Dept.
PO Box 1914
Castle Rock, CO

For Returns via UPS or Fed Ex ship items to:

imaginechildhood.com LLC
Returns Dept.
1505 Voorhees Ranch Way
Castle Rock, CO

Q: I have a problem with my order, what do I do?

A: We do our very best to make sure there are no mistakes in your order when it leaves our shipping facility. In the event that we did make an error of any sort please let us know immediately so we can remedy the situation. Our goal is to make you happy, so please don’t hesitate to let us know what we can do to make that happen.  We’re here to help!

Q: Do you ship internationally?

A: Yes, we can ship most items internationally.  Items generally subject to exclusion include plant material, seeds, and some oversized products.  International orders are also subject to duties and tariffs upon arrival in most foreign countries.  Please visit our shipping page for more information or contact us at info@imaginechildhood.com for answers to specific questions.

We ship international orders via USPS and fees can be as low as $7.

Available shipping speeds:

USPS First Class international : Time in transit varies and shipment cannot be tracked. Orders are not insured with this method.

USPS Priority Mail : 6-10 Days in Transit

USPS Express Mail: 5 Days in Transit

Q: The item I would like to order is out of stock, can I pre-order?

A: Yes! If you would like to pre-order an item that is out of stock you can do so via email or phone.  The only information we need from you is your email, shipping address and the items/quantities you would like.  When the item becomes available we will send you an invoice for payment. Contact us here: Email: info@imaginechildhood.com  Phone: 1-866-573-2618

Q: How do I join your affiliate program?

A: Imagine Childhood has joined ShareASale for a simple, free sign-up process where affiliates are paid on a monthly basis. We have professional banners and can even provide custom banner sizes upon request.  We look forward to a wonderful business relationship with you!

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